Certificate
Operational Excellence
Service Excellence
Innovative Excellence
50.7% of people purchase productfor Gift
“The Study on the Factors affecting Customer
Satisfaction in the In-flight Duty-Free shop ”,
Su-min Ji, Graduate School of Chung-Ang University
“Outstanding
gift wrapping is a way to
give satisfaction
To a person and
motivate customers
to pur
services, getting rid of unnecessary services, simplifying complex procedure and regulation, and reducing cost
4. Marketing MIX
1) Product
Jin Air’s product is transportation service. It has 3 flight service routes: to Jeju island, Bangkok and Guam. To Jeju Island, they serve 24 flights a day. To Bangkok and Guam, 7 flights a week, everyday. For the in-flightservice, it provides economical
and market to succeed and profit. This project suggests strategies for local development and promotion such as activation of Korean airport, strengthening safety supervision and gaining government support for deregulation. Also strategies from international benchmarking are proposed, such as finding niche markets, not attempting to compete head-on with Full Service Carriers, adding frills, and g
information andservice to make a good decision for choosing interesting and enjoyable mobile game
“I try a new game with my friends phone and purchase it if it’s fun.”
Mobile game users do not really want to play mobile game together; they tend to regard mobile game as simple, playing-alone game
“It would be too much of a hassle to try to play mobile game with other people.”
4. SWOT Analysis
Appraising a company’s resource sstrengths and weaknesses and its external opportunities and threats, commonly known as SWOT analysis, provides a good overvies of whether its overall situation is fundamentally healthy or unhealthy.
4.1 Strength
4.1.1 Aircraft Possession Superioty
1) The more possession of aircrafts in compare with competitors: KAL (121), AAL (61)
of the takeover plan in my company.
(나는 방금 우리 회사의 인수 계획을 알았다.)
(4) turnover : 반환
We talked about the turnover of Hong Kong.
(우리는 홍콩 반환에 관해서 이야기했다.)
(5) revenue : 소득, 수익
What was the total revenue of our company?
(우리 회사의 총수입이 얼마였죠?)
(6) trade sanction : 무역 제재
The U. S T
and continually improving by providing on-going education. To assist with our mission, we will focus on the following guiding principles:
- Safety will not be compromised
- Be customer driven, both externally and internally
- Develop the attitude that conformance to customer expectations has top priority
- Understand that improvement includes everyone in all parts of the organization
-
and intentions of reutilization according to the
service relationship: (Thesis for a doctrinate-2010HY)
- Studies on the customer satisfaction of Seoul Municipal
Hospital services
- Studies on factors of patient’s satisfaction on outpatient
medical service
- Influences Hospital image, physical environment, human
services have on values ofperception
- Customer
service quality, 'bad' is 1people, 2.5%, 'not good is 2people, 5.0%, 'not sure' is 10people, 25.0%, 'a little satisfied' is 10people, 25.0%, 'satisfied' is 12people, 30.0%, and 'satisfied a lot' is 5people, 12.5%. The average is 5.10. This result presents that the service quality in customers perception is more than 'satisfied a little'.
In general customers' level of satisfaction, 'bad' is 1p
of assortment
Price
Advertising and promotion for Positioning of the Retail Brand
Sales personnel
Services offered
Physical store attributes
Nature of store clientele
Point-of-purchase displays
Consumer logistics
(1) Location
Cognitive maps or consumer perceptions of store locations and shopping areas are more important than actual location.
Ease of parking in the area